Principal Terms & Conditions
By placing an order with the Edgy Cover Letters (“we/us/our”), you, the Client (“you/your”), agree to accept our Terms and Conditions.
We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
We retain the right to revoke your right to continued use of our services at our discretion.
All turnaround times are calculated from the time we have received your current cover letter. This will be clarified via email. If making an order outside of office hours, this will automatically roll forwards to the next working day.
At no point do we promise your new cover letter will guarantee you an interview. Job seeking is a complex process and securing a new role is based on many factors. Instead, we promise we’ll do everything within our expertise to ensure your new cover letter is sufficiently targeted and highlights your relevant skills. Please think carefully before engaging services claiming to “guarantee” an interview.
Payments and Taxes
Payment is required in full with all orders. Your credit/debit card or PayPal account will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.
An order can only be fully refunded if no work has commenced and the refund request is within 14 days from the date of purchase.
We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing.
Web Site Use
You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
Our web sites are provided to you on an ‘as is’ and ‘as available’ basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
Internet communications are not secure and may be intercepted.
All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.